Returns Policy

Return Policy

We accept online returns within 15 days from the day of delivery (the package must be received by Merkuree no later than 15 days from the date of delivery). 

Your item(s) must be unused, undamaged and in its original packaging and with the original tags attached. Please note as well that all returns are subject to validation and approval by Merkuree and that Merkuree reserves the right to limit or refuse a refund, if it does not meet the above conditions.

The customer is responsible for covering the cost of shipping of the returned package.

All sale items as well as swimwear, bodysuits, intimate apparel and accessories are final sale and cannot be refunded.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defective or damaged products are eligible for an exchange. The defective or damaged goods will be replaced by the same item originally purchased, provided that the particular collection is still available.

We will notify you once we’ve inspected your exchange, and let you know if it was approved. Once approved, we'll take care of sending a replacement product to you. Please note the processing times for damaged product exchanges can take longer.

For returns or any questions please email us at info@merkuree.ca